Sign In & Account Help
What you see
Section titled “What you see”You cannot sign in to the cloud portal, cannot accept an invitation, or cannot see what you expect after signing in.
Signing in to the cloud portal
Section titled “Signing in to the cloud portal”- Confirm you are at cloud.telisky.com and using the email your account was created with.
- If your password does not work, use the password reset on the sign-in page.
Password reset
Section titled “Password reset”Request a reset from the sign-in page. You will receive an email with a link to set a new password. The link is time-limited - if it has expired, request a new one.
Accepting an invitation
Section titled “Accepting an invitation”- Open the invitation link from your email and follow it to set up your account.
- If the link says it is invalid or expired, ask whoever invited you to send a new invitation.
Signed in, but something is missing
Section titled “Signed in, but something is missing”- Wrong organization - if you belong to more than one organization, confirm you are viewing the right one. See Organizations.
- Can’t do something - your role decides what you can see and change. Ask an Owner or Admin in your organization if you need more access.
Local Web UI sign-in is separate
Section titled “Local Web UI sign-in is separate”Signing in to a router’s local Web UI at http://192.168.4.1 is not the same as your cloud portal account. It uses the credentials supplied with the device (changed during first setup), not your Telisky email and password.
If it still does not work
Section titled “If it still does not work”If you cannot sign in or reset your password, contact Telisky support with the email address on your account.