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Network Configuration

The RC500 supports multiple WAN connection types through the Network → WAN page.

TypeUse Case
DHCPAutomatic IP from upstream router/modem (default)
Static IPFixed IP assignment from ISP
PPPoEDSL/fiber connections requiring authentication
FieldDescription
ProtocolDHCP, Static, or PPPoE
IP Address(Static only) Assigned WAN IP
Subnet Mask(Static only) Network mask
Gateway(Static only) Default gateway
DNS Servers(Static only) Primary and secondary DNS
Username(PPPoE only) ISP authentication
Password(PPPoE only) ISP authentication

The RC500 supports automatic failover between Ethernet WAN and cellular connections.

Navigate to Routing → WAN Failover:

FieldDescriptionDefault
Primary WANPreferred connection (Ethernet or Cellular)Ethernet
Failover TargetBackup connectionCellular
Health Check HostIP/hostname to ping for connectivity test8.8.8.8
Check IntervalSeconds between health checks10
Failure ThresholdFailed checks before failover3
Recovery ThresholdSuccessful checks before failback5
  1. Device pings the health check host at the configured interval
  2. After N consecutive failures (threshold), switches to failover WAN
  3. Continues monitoring primary WAN
  4. After N successful checks on primary, fails back automatically
  5. MDM telemetry reports all failover events

Configure the device’s local network via Network → LAN:

FieldDefaultDescription
IP Address192.168.1.1Router’s LAN IP
Subnet Mask255.255.255.0LAN subnet
FieldDefaultDescription
Enable DHCPYesAssign IPs to LAN clients
Start Address192.168.1.100First DHCP address
End Address192.168.1.254Last DHCP address
Lease Time12hDHCP lease duration

Reserve specific IPs for devices by MAC address:

FieldDescription
HostnameFriendly name
MAC AddressClient’s hardware address
IP AddressReserved IP (must be in LAN subnet)

Configure DNS behavior via Network → LAN → DNS:

FieldDescription
DNS ServersUpstream DNS servers (comma-separated)
DNSSECEnable DNSSEC validation
DNS Rebind ProtectionBlock private IPs in DNS responses

Create NAT rules via Routing → Port Forwarding:

FieldDescription
NameRule description
ProtocolTCP, UDP, or both
External PortIncoming port on WAN
Internal IPLAN device to forward to
Internal PortDestination port on LAN device

The System → Firewall page displays current firewall rules in read-only mode. Firewall configuration is managed through the MDM platform or SSH for advanced users.

Default zones:

  • WAN → Reject incoming, allow outgoing
  • LAN → Accept all
  • Guest → Isolated from LAN, internet-only