Users & Roles

Access in the cloud portal is decided by a person’s role in your organization. Each role grants a set of abilities, from full control down to read-only.

Roles are assigned from the organization page when you invite or add a person.

Roles

Role	What it can do
Owner	Manages organization settings, sub-organizations, users, devices, configuration, groups, rollouts, firmware updates, audit log, and billing-related organization work.
Admin	Manages users and day-to-day device operations, including device configuration, groups, jobs, firmware updates, and audit review.
Member	Works with devices and jobs; can make normal operational changes allowed by the organization.
Viewer	Read-only access to organization and device information.

Assigning roles

You set a person’s role when you invite them, and you can change it later from the organization page. See Organizations for inviting people.

Custom access

Some organizations may fine-tune a user’s access from the organization page, beyond their base role.

If someone cannot see or do something you expect, check their role first - it is the most common reason. For sign-in problems, see Sign In & Account Help.