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Firmware Update Issues

What you see

Section titled “What you see”

A firmware update did not finish, or a device did not come back as expected after one.

What it usually means

Section titled “What it usually means”

The update was interrupted, the device lost power or connectivity mid-update, or the update job failed before completing.

Check these things

Section titled “Check these things”

Before the update

Section titled “Before the update”
  • The device is online with a stable connection.
  • Power will not be interrupted.
  • You picked a low-impact time, because the device reboots during the update.

During the update

Section titled “During the update”
  • Give the device time. It downloads, applies the firmware, and reboots - this takes a while and the device is briefly offline.
  • Do not power-cycle the device while it is updating.

After the update

Section titled “After the update”
  • Confirm the device reconnects and reports its new firmware version. See Devices.
  • Check the update job status:
    • Succeeded - the update completed.
    • Failed - open it to read the error.

If it still does not work

Section titled “If it still does not work”
  • Confirm power and connectivity were stable, then retry the update. See Firmware Updates (cloud) or RC500 Firmware Updates (local).
  • If the router is unreachable after a failed update, check power and the local Web UI on-site. See Router offline or silent.
  • If updates keep failing, capture the device name, target version, and the job error, and contact Telisky support.