Installer Handoff

Use this page when an installer is helping bring an RC500 online. The installer only needs enough information to verify that the router is reachable; they do not need customer credentials or broad organization access.

Installer access is intentionally narrow: enter the router MAC from the work order, check status, and hand the result back to the customer.

Customer admin checklist

Before the installer arrives:

• Confirm the router should be installed for the correct organization or site.
• Share the router label information or work order reference the installer needs.
• Share any enrollment or install-day instructions supplied by Telisky.
• Do not share your Telisky sign-in password, API tokens, billing access, or another user’s account.

Installer checklist

The installer should:

1. Power on the router and connect WAN or cellular service.
2. Open the installer status check page provided by Telisky.
3. Enter the MAC address from the router label or work order.
4. Confirm whether the router is found, online, and connected to MDM.
5. Send the customer a short handoff message when the router is connected.

What each status means

Status	Plain-language meaning	Next action
Found	Telisky recognizes the MAC address as an expected router.	Continue checking power and internet.
Connected to MDM	The router recently checked in to Telisky cloud management.	Customer can refresh Devices or Dashboard.
Online	The router appears reachable from the installer’s status check.	Send the handoff message to the customer.
Not found	The MAC address was not recognized.	Recheck the label/work order and contact Telisky if it still fails.

Customer confirmation

After the installer says the router is connected:

1. Open Devices in the cloud portal.
2. Find the router name or demo/site label you expect.
3. Confirm last seen is recent and status is online or reporting.
4. Open the router and review its basic health before making changes.

If the router still does not appear after five minutes, use Device Offline and send support the timestamp, router label reference, LED state, and screenshots. Do not send passwords, tokens, or raw logs unless Telisky Support asks through an approved support channel.