FAQ
What is the difference between the cloud portal and the local Web UI?
Section titled “What is the difference between the cloud portal and the local Web UI?”The cloud portal at cloud.telisky.com manages devices remotely from one place. The local Web UI runs on each router at http://192.168.4.1 and is used on-site, even with no internet. Both refer to the router, but not every local action has a cloud button. See Cloud Portal vs Local Web UI.
What is an organization?
Section titled “What is an organization?”Your company’s account in Telisky. It owns your devices and people and keeps your data separate from other customers. You can nest sub-organizations for sites or customers. See Organizations.
What is a config profile?
Section titled “What is a config profile?”A reusable set of router settings you build once with guided forms and apply to a device, a group, or a rollout. See Config Profiles.
What is a rollout?
Section titled “What is a rollout?”A way to apply a change to many devices in small waves, so you can confirm the first batch before continuing. See Rollouts.
What does “last seen” mean?
Section titled “What does “last seen” mean?”The time of a router’s most recent contact with the cloud. A recent last-seen time means the router is reporting; a stale one means it has not checked in lately. See Router offline or silent.
Why does port forwarding fail on cellular?
Section titled “Why does port forwarding fail on cellular?”Many cellular plans use CGNAT, where the carrier does not give the router a publicly reachable address. Inbound connections cannot reach the router in that case, no matter how the rule is set. Ask your carrier about a public IP option. See Internet & Cellular.
What happens during a firmware update?
Section titled “What happens during a firmware update?”The device downloads the firmware, applies it, and reboots - so it is briefly offline. Do not interrupt power. It reconnects and reports its new version when done. See Firmware Updates.
Who can invite users?
Section titled “Who can invite users?”Owners and Admins can invite people from the organization page and choose their role. See Users & Roles.
Where do I see billing?
Section titled “Where do I see billing?”On the Billing page, which shows your subscription, device quota, payment methods, and invoices.
How do I get support?
Section titled “How do I get support?”Contact Telisky support with your organization name, the affected device’s name, and any error text from the relevant job. The troubleshooting pages in this section cover the most common issues first.