Firmware Updates
Firmware is the router’s software. From the cloud portal you can update one device, or many at once, without being on-site. To update from the router itself, see RC500 Firmware Updates.
When to update
Section titled “When to update”- Telisky publishes a firmware version recommended for your devices.
- You are bringing a device up to a known-good version.
- An update addresses an issue you are seeing.
Before starting
Section titled “Before starting”- Confirm the device is online and its connection is stable.
- Choose a low-impact time - the router reboots and briefly drops connectivity during the update.
- For many devices, plan to use a rollout so you update in waves.
Update one device
Section titled “Update one device”- Open the device in the cloud portal.
- Choose the firmware update action and the target version.
- Start the update. It becomes a job you can track.
Update many devices with a rollout
Section titled “Update many devices with a rollout”For a fleet, create a rollout of kind Update firmware, target a group or set of devices, and release it in waves. Review the first wave’s jobs before advancing.
Track progress in Jobs
Section titled “Track progress in Jobs”Each device’s update is a job. Watch it move from pending to running to succeeded. The device reconnects and reports its new firmware version when it finishes.
If an update fails
Section titled “If an update fails”- Open the job to read the error.
- Confirm the device had stable power and connectivity.
- Retry the update.
- If it keeps failing, see Firmware Update Issues or contact Telisky support.