Troubleshooting

This page covers checks you do at the router itself. For problems you see in the cloud portal - a router showing offline, a config that did not apply, a firmware job that failed - start with the cloud troubleshooting pages.

The router has no power

• Confirm the power supply is connected and the router shows any light activity.
• Try a known-good outlet and the supplied power adapter.

Reading the indicators

The front-panel lights tell you a lot at a glance. See Hardware & LEDs for what each color and pattern means - especially the Internet, Cellular, and Signal indicators.

The local Web UI will not open

• Confirm you are connected to the router (LAN port or its WiFi).
• Open http://192.168.4.1 - type the address exactly, including http://.
• If a device on the router still cannot reach it, reboot the router and try again.

No internet

• Check the Internet indicator.
• If using a wired connection, confirm the WAN cable and that the upstream link works.
• If using cellular, see the next section.
• More detail: Internet & Cellular.

Cellular will not connect

• Confirm the SIM is seated (power off first) and active with your carrier.
• Check the Signal indicator; relocate or improve antennas if it is poor.
• Set the carrier APN under Network - Cellular if it is not connecting automatically.
• See Cellular & SIM.

A device cannot join WiFi

• Confirm the WiFi radio is enabled and the network name and password are correct.
• Try the join QR code from Wireless - WiFi Settings.
• See WiFi.

Port forwarding is not reachable

• Confirm the rule’s external port, internal IP, and internal port.
• On cellular, the carrier may use CGNAT, which blocks inbound connections regardless of the rule. See Internet & Cellular.

A firmware update did not complete

• Give the router time to finish and reboot before acting.
• Confirm power and connectivity were stable during the update.
• Retry the update; if it keeps failing, contact Telisky support.
• See Firmware Updates and Firmware Update Issues.